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Junior Claims Assistant

This Job has been viewed 869 times

Employer
Yellow Jersey Bicycle Insurance
Job reference
34658Emp
Location
Redhill, Surrey
Salary range
18,000 - 20,000
Job added
18 February 21
Final date for applications
19 March 21

Job Description

The Role

The role is to assist our claims team when handling claims from customers across both of our brands. It will involve taking calls from customers before, during and after submitting claims via our on-line portal, as well as maintaining internal and external databases. This position will lead to a full time claims handler role as experience develops, reviewing all necessary documentation provided, to then replace the bike or parts via our extensive trade and partner network.

A secondary aspect of the role will involve stripping bikes to sell salvaged parts, as well as building up new bikes to ship to customers, complete with a pre-delivery inspection (PDI). This is varied role; the candidate must be comfortable wearing many hats and keen to get stuck in.

We’re looking for more great characters. Someone who enjoys talking to people, who takes pride in their work, who takes initiative, who love bikes and wants to stay in the industry, perhaps just not in a workshop forever.

Duties and Responsibilities

  • Assist Claims Specialists and Claims Lead in processing and handling cycling insurance claims
  • Strip bikes for salvaged parts, maintaining accurate inventory
  • Build up new bikes, performing pre-delivery inspection (PDI) – hands-on bike time is likely 20% of role
  • Assist with sale of salvage items
  • Maintain claim file records on Claims Underwriting Exchange (CUE)
  • Maintain accurate records and computer files
  • Answer incoming calls, emails and social media enquiries, dealing with these through to a successful outcome
  • Provide an efficient and effective service to customers, understanding their needs and requirements and working to exceed these wherever possible
  • Assist in processing claims efficiently and fairly in a manner that supports the customer and reflects the company’s brand values
  • Build durable relationships with colleagues, clients and third party suppliers
  • Report on the status of your tasks regularly and update team members with the status of claims, quotes, renewals, accounting issues and potential fraud and raise within the appropriate channels
  • Keep administrative tasks up to date within the agreed service levels
  • Carry out any other duties within the scope, spirit and purpose of the job as requested by your manager
  • Be fully aware of cost-effective measures at all times and contribute ideas for further improvements.

Skills/Experience Required

Experience & Skills:

  • Extensive knowledge of bicycle parts, brands and the cycle industry
  • 2+ years working in a cycling workshop, Cytech qualification (or similar) preferred
  • Self-motivated, driven and reliable
  • An ability to remain calm, confident and focused while handing high numbers of tasks
  • A passion for helping other people who are distressed or anxious
  • Be able to reassure others and display high levels of empathy
  • Numerate with experience in MS Office/Google sheets
  • Able to understand and process information quickly
  • Process sales orders and reconcile receipts and invoices
  • Literate with the ability to tailor communication suitable for the appropriate audience
  • High levels of attention to detail.
Apply now