Warranty Technician, Milton Keynes

Madison is the leading distributor of branded cycle components and accessories, angling and power-sports equipment in the UK.  Our business continues to grow and we pride ourselves on our reputation within the industry of providing excellent customer service. We are now recruiting for an additional Warranty Technician to join our Warranty Team based at Knowlhill, Milton Keyes to help us maintain our high standards and to be part of our continuing success story. 

Reporting to the Warranty & GSR Manager, the successful candidate will have experience in managing own workload, with responsibility of warranty review and decision making. He/she will need to be an enthusiastic team player with a proven track record of achieving their goals.

 Successful applicants will be confident and clear communicators with excellent written and verbal communication skills.  You’ll enjoy dealing directly with customers and have proven experience of this. A working knowledge of Road and MTB bikes is important, and a good technical knowledge of Shimano products and repairs is preferred.

You will also be qualified to Cytech Level 1 or 2 (or equivalent),

 The role involves, but is not limited to:

• Ensuring Madison’s Warranty department meets and exceeds performance measures and customer expectations in relation returned warranty items.
• Control return of warranty items to our various suppliers whilst meeting their individual returns policies.
• Ensuring all complaints/issues are dealt with promptly and efficiently.
• Communicate and feedback relevant issues and information to relevant departments within the business.
• Provide warranty support to UK OE customers.

If you are interested in applying please submit your details, with covering email including details of your salary expectations to mark.rhoades@madison.co.uk.  Please mention where you saw this advert 

Due to the high volume of response expected it is unlikely we will be able to contact unsuccessful applicants.

Excellent written and verbal comunication skills

Experience of dealing with customers directly

Working knowledge of road and mountain bikes

Ideally a good technical knowledge of Shimano products

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