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ACS Covid-19 Impact Survey Reveals How Stores Have Adapted Since Lockdown

27 May 2020

New findings from the Association of Convenience Stores have revealed the challenges faced by retailers and colleagues since the lockdown, and the changes that they have made in store to... Read more…

ActSmart raises hundreds of pounds so far for charity via it's free subscription!

27 May 2020

Since kicking off it's charity appeal bronze subscription on the 28thof April, ActSmart has since raised hundreds to support the National Emergencies Trust!
 
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GCA shows the power of cards during lock-down with emotional film

27 May 2020

Award winning artists, and Greeting Card Association (GCA) members, Lanther Black, have written and produced a film for the GCA illustratingthe joy of receiving a card
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Non-essential retailers to reopen as early as 15 June, government says

26 May 2020

Prime Minister Boris Johnson announced in yesterday's conference that non-essential retailers will be able to reopen stores in England from June 15 as long as social distancing measures are... Read more…

IRC launches ‘We are open' online directory to promote small shops and business still open

14 May 2020

Open shops and small businesses are urged to add themselves to the new ‘We are open' interactive map
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FCA seeks legal judgement to clarify whether insurers should pay CV-19 claims made by firms

14 May 2020

More than a million businesses forced to close during the coronavirus lockdown may know whether insurers will have to pay previously rejected business interruption claims in a matter of... Read more…

Free ActSmart subscription to help businesses through Covid-19

14 May 2020

ActSmart are offering three months of FREE access to to a range of services and support with the ActSmart bronze subscription in return for a small charitable donation
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250 free-of-charge digital Out of Home campaigns offered to local businesses

13 May 2020

Free Out of Home campaigns will help local entrepreneurs across the UK to highlight how they've adapted to continue trading in the current circumstances.
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Working safely during COVID-19 in shops and branches

13 May 2020

A summary of the specific guidance for shops on working safely
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How consumer behaviour has changed among the British public in the face of COVID-19

10 May 2020

Recent research undertaken by the Institute of Customer Service displays evidence that the British public now place higher value on customer service that they did before COVID-19
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ACS Covid-19 Impact Survey Reveals How Stores Have Adapted Since Lockdown

Posted on in Business News, Cycles News

New findings from the Association of Convenience Stores (ACS) have revealed the challenges faced by retailers and colleagues since the lockdown, and the changes that they have made in store to keep their communities going.

ACS are a member of the Independent Retailers Confederation (IRC), a well-established organisation representing c.100,000 independent retailers throughout the UK.

The ACS Covid-19 Impact Survey shows that while two thirds of essential stores have seen sales increase in the last two months, a third have seen a fall in sales with 26% reporting that sales have fallen significantly.

Forecourts, city centre stores and those near transport hubs are the most likely to have been negatively affected, with neighbourhood and rural stores likely to have seen an increase in sales.

The survey highlights the work that retailers have done to adapt their businesses since the start of the lockdown. Home delivery has been a huge growth area for the sector, with 62% of stores now providing some form of delivery service.

Additional key findings from the report include:

  • 37% of retailers report that supply into their stores has been impacted to a very large extent
  • More than half of stores (56%) offer ‘card not present' transactions, enabling volunteers to shop for vulnerable people locally
  • Just 4% of retailers have received a loan through the Coronavirus Business Interruption Loan Scheme
  • Violence and verbal abuse has increased in 40% of stores

The ACS Covid-19 Impact Survey was carried out between 13th April and 1st May and includes a sample representing 4,896 stores. For more information on the full survey, please visit acs.org.uk.

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