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Indie retail village wins Hospitality Hero Velvet Award for 2024

24 Jun 2024

An independent retail village in Ely that celebrates its one-year anniversary this month has won the Hospitality Hero Velvet Award for 2024.
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Bike shop owner slams police’s “abject apathy” after three shops broken into in one night

24 Jun 2024

A cycle shop owner has criticised the police’s “abject apathy” towards bike theft after thieves attempted to break into his store for the second time in a year, on the same... Read more…

A simple comparison of the General Election manifestos

24 Jun 2024

With less than three weeks to go until the General Election, Bira has produced a simple table comparing manifestos for Labour, Conservatives, Liberal Democrats, Green Party and Reform UK, and... Read more…

Independents Day message - supporting independent shops boosts local jobs and economies.

24 Jun 2024

With the annual Independents’ Day weekend coming up on July 6th and 7th, independent retailers have been reinforcing the message that supporting independent shops boosts... Read more…

Euro 2024 predicted to deliver multi-million-pound boost for independent retailers

24 Jun 2024

Research from the British Retail Consortium (BRC) has suggested 6% of shoppers will buy a new TV or electronic device during the Euros, 4% will purchase official merchandise and nearly 10% will... Read more…

Bira leads £1 billion damages claim against Amazon by UK retailers in landmark collective action

12 Jun 2024

A £1 billion damages claim has been filed against Amazon on behalf of retailers selling on Amazon’s UK marketplace for illegally misusing their data and manipulating the Amazon Buy... Read more…

Bira responds to KPMG Retail Sales Monitor report

10 Jun 2024

The British Independent Retailers Association (Bira) has responded to the BRC-KPMG Retail Sales Monitor for May 2024.
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Small independent Harrogate shop does it again at the national level with new awards glory

10 Jun 2024

Independent Harrogate computer shop Phase 4 Computers has been named as a finalist in the Tech Awards 2024.
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Knutsford fashion show highlights town's 'amazing independent shops'

10 Jun 2024

Independent boutiques in Knutsford have teamed up once again to showcase their new designs at the third Flash Fashion.
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Increasing numbers of UK consumers limiting their spending to goods on promotion

10 Jun 2024

Research of over 1,000 UK shoppers by Pricer shows 27% now only buy grocery items which are on offer – a +6 percentage increase compared to 2023. 
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FCA to hold webinar on new Consumer Duty

Posted on in Business News, Cycles News

The Financial Conduct Authority has confirmed plans to introduce a new Consumer Duty that will set higher and clearer standards of consumer protection across financial services and require firms to put their customers’ needs first.

The FCA will be hosting a webinar on 1 November at 14:00 for firms, trade associations, professional bodies, and compliance consultants working in the retail lending sector to clarify its expectations and help firms prepare for implementation.

During the session, the FCA will focus on the following areas:

  • Its expectations for firms under the Consumer Duty and key milestones during the implementation period
  • What outcomes-based regulation is
  • What the Consumer Duty means for the retail lending sector

They will also take questions during the live webinar, or you may submit them as part of your registration

You can register for the webinar here: https://webinars.fca.org.uk/consumer-duty-webinar-retail/join

Additional Information

The FCA outlines that authorised businesses should "provide products and services that are designed to meet customers' needs, that provide fair value, and help customers achieve their financial objectives and which do not cause them harm."

Businesses authorised by the FCA can support consumers in pursuing their financial objectives by designing and offering products or services with clear and straight-forward features so they can be understood by consumers in the target market.

So, what does this mean?

Simply put, it means that products should be right for the customers you're selling them to.

The FCA requires authorised businesses:

    • ensure that the design of the product or service meets the needs, characteristics, and objectives of customers in the identified target market
    • ensure that the intended distribution strategy for the product or service is appropriate for the target market
    • carry out regular reviews to ensure that the product or service continues to meet the needs, characteristics, and objectives of the target market

What does this mean for you?

As an authorised business, you are at the start of the purchase process with the customer, and it is important that you offer all customers the same available finance products. You should be confident that finance products are suitable for your customer demographic and that customers don't feel as though your proposed finance products are their only option of payment.

Check that you offer all customers the same products and that your products are suitable for those customers.

Finance Calculator

The Ride it away Finance Calculator lets you assess with your customer how their monthly finance payment can fit into their budget, which can be found here: https://www.rideitaway.co.uk/finance-calculator

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