Search News

Results: 71-80 of 668

Large number of bike shops help Cambridge be as named best city for independent retailers

24 Nov 2022

According to a new survey, Cambridge is the best in the country for independent shopping to support small businesses. The study found that many of the city's small businesses turned out to be... Read more…

Indie Retailers in York to get funding boost from City Council

22 Nov 2022

Groups of independent retailers in York are to receive a £25,000 funding boost to help with promotion during the Christmas trading period and to attract more customers in 2023.
Read more…

IRC backs ‘Colour Friday’ alternative to Black Friday sales

22 Nov 2022

The IRC has joined bira and other retail trade associations in backing the ‘Colour Friday’ alternative to this week’s Black Friday sales.
Read more…

Wandsworth indies comes together to boost local business during Christmas

21 Nov 2022

Shop owners in Earlsfield, Wandsworth are teaming up in the run-up to keep the high street busy in the run-up to Christmas. With the cost-of-living crisis affecting independent shops, the... Read more…

V12 are extending their opening hours to support retailers and customers during this festive period.

21 Nov 2022

During this festive period, V12 want to increase the support available to you and your customers. From this Friday their Customer Services, Underwriting and Validations teams will be operating... Read more…

Dave Wilsher ex-ACT Director wins Family Business of the Year

18 Nov 2022

Dave Wilsher ex-ACT Director wins Family Business of the Year at the Kent Invicta Chamber of Commerce awards.
Read more…

Retail Sector Reacts with Cautious Welcome to Chancellor’s Autumn Statement

17 Nov 2022

Retail and small business organisations have given a cautious welcome to business-focused aspects of the Chancellor’s Autumn Statement.
Read more…

Confront the recession head on, says the ACT.

17 Nov 2022

Cycle retailers around the UK facing up to the imminent challenges of recession will need to stay one step ahead of the curve to survive. Now is the time to benefit from being part of something... Read more…

Grants of £30K available to create up to eight secure cycle storage facilities across Belfast

15 Nov 2022

Belfast City Council is seeking expressions of interest to provide publicly accessible secure cycle storage facilities across the city.
Read more…

Mary Portas warns government to act now or see half of high street shops shut

14 Nov 2022

Ahead of the Chancellor’s Autumn Statement this week, retail expert Mary Portas called on the Government to rethink business rates and VAT to help struggling retailers.
Read more…

Back to news menu

Study names UK’s best and worst cities for retail customer service

Posted on in Business News, Cycles News

A new study, by careers experts, StandOut CV, claims to have identified the best and worst cities in the UK for customer service by highlighting the frequency of positive and negative comments left by customers in each city. The study analysed 784,444 customer reviews from Google Maps.

The analysis reviewed a variety of industries which included B&Bs, barbers, bars, cafés, gyms, hairdressers, restaurants, shops and supermarkets to reveal how many times positive and negative phrases were used.

Looking at retail businesses, the data revealed the best-reviewed city for retail customer service to be Wells in Somerset, with 9.3% of reviews posting positive comments about their customer service. York was rated the second best, with 8.4% of the city’s reviews containing positive customer feedback.

 Top 10 cities for positive customer feedback in retail:
1.    Wells (9.3%)
2.    York (8.4%)
3.    Truro (8.2%)
4.    Ripon (8.2%)
5.    Ely (7.3%)
6.    Chichester (7.2%)
7.    Winchester (6.9%)
8.    Salisbury (6.7%)
9.    Manchester (6.5%)
10.    Chester (6.5%)

Cities that performed less well in their retail customer service were led by Leicester, with 3.25% of its retail business reviews containing various negative customer comments.

Top 10 cities for negative customer feedback in retail:
1.    Leicester (3.25%)
2.    Westminster (2.91%)
3.    Southampton (2.90%)
4.    Bradford (2.86%)
5.    Birmingham (2.85%)
6.    Manchester (2.53%)
7.    Oxford (2.53%)
8.    Bristol (2.34%)
9.    Nottingham (2.30%)
10.    Cambridge (2.27%)

Cities providing the best customer service in the UK

When looking at the overall data, which considers retail businesses as well as many others, the study found Wells in Somerset had the highest percentage of positive customer comments, relative to the city’s overall total, with 26.9% of reviews mentioning any of the positive customer service phrases analysed in the study. Ripon in North Yorkshire came next (20.7%), followed by Chichester (19.9%).

Customer Services best cities

The city of Westminster had the highest overall proportion of customer service reviews where 2.42% of business reviews contained negative comments from customers, followed by London (2.41%), and Birmingham (2.3%).

Back to news menu

Useful links

If you have any other queries please contact us.