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Online bookshop hits £3 million for independent sellers

16 Aug 2023

Online bookshop Bookshop.org has reached its target of raising £3 million in profit for independent booksellers in its fight for them to “thrive in the world of ecommerce”.
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Indie craft baker takes home five Great Taste Awards after only 16 months in business

15 Aug 2023

A start-up craft baker from south-east London who sells his produce at local food markets has taken home five Great Taste Awards after only 16 months in business.
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A fifth of Brits prefer using mobile phones to make payments in shops.

8 Aug 2023

One in five UK consumers (20%) prefer using mobile payment services such as Apple Pay over cash (17%) or chip & PIN card payments (10%) for in-store purchases, a new survey has reported.
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New Consumer Duty comes into force

1 Aug 2023

In what the Financial Conduct Authority has described as “a step change in standards of consumer protection” new Consumer Duty regulations have come into force for all products and... Read more…

US audiobook platform Libro.fm launches to indie bookshops in UK

1 Aug 2023

Independent bookshops in the UK can now sell audio books through Libro.fm. Launching in the last couple of weeks in the UK, the digital audio book platform, which already partners with... Read more…

From Cash to Contactless – IRC Leads Study on Payment Trends in Retail

31 Jul 2023

The Independent Retailers Confederation (IRC) will be working with key financial institutions within the UK to gauge the shift in retail payments.
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Retailers call for CCTV grants as shoplifting rises 24% year on year

31 Jul 2023

Independent retailers are calling on the government to offer security grants so that stores can be better equipped to deal with shoplifting, which has risen by a quarter in England and Wales in... Read more…

Indie retail finalists named in the 2023 Speciality & Fine Food Fair Awards

31 Jul 2023

The shortlist has been announced for the 2023 Speciality & Fine Food Fair Awards, which celebrate innovative products and inspiring independent retailers in the world of artisan food and... Read more…

ActSmart partner Tyl by NatWest leads the charge with new Tap to Pay

19 Jul 2023

Apple has announced that Tap to Pay on iPhone has now rolled out to the UK, enabling small businesses to accept Apple Pay and contactless card payments using nothing more than their... Read more…

Union launches blueprint to save the future of retail sector

19 Jul 2023

Shopworkers’ union Usdaw has launched a blueprint to secure the future of the retail sector, which includes calling for the levelling of business taxation between online and in-store... Read more…

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Consumers feel protective of independent shops and want to support them for their ‘social good’

Posted on in Business News

New research has found that consumers feel protective of independent shops and want to support them for their ‘social good’.

pictureque high street

The research, by Faire, the online wholesale marketplace, is based on a survey of 2,000 consumers and 100 independent UK retail leaders conducted by Opinium.

It found that:

  • 30% of British consumers say they feel responsible for supporting independent retailers.
  • 32% of those surveyed said shopping at independents allows them to reduce their carbon footprint and 20% said they think indies provide more sustainable products.
  • Despite this, 48% of British consumers still think independent shops are too expensive when compared to larger chains and online marketplaces.

Despite wanting to support the sector, 20% of British consumers have cut back on shopping at independent retailers because of the cost-of-living crisis – but that there are significant opportunities if independent retailers adopt digital innovation.

Other key take-aways include:

  • independent retail is under pressure in adverse economic conditions…

    • 20% of British consumers are cutting back on shopping with independent retailers because of the cost-of-living crisis.
    • 48% of British consumers think independent shops are too expensive when compared to larger chains and online marketplaces.
  • The independent businesses thriving at the moment are the ones innovating with digital technologies:

    • Among independent retailers, 66% felt their businesses were thriving thanks to digital transformation and 48% said that embracing technology has increased revenues.
    • 61% of the small-to-medium-sized independent retailers surveyed who operate both in-store and digitally report that their business is thriving.
    • The number of independent retailers using Faire in the UK has now hit 45,000: four times the number of stores than the four largest supermarket chains combined.
  • In fact, digital innovation represents a major opportunity for independent retailers to thrive.

    • 92% of the retail leaders agreed offering consumers the ability to browse goods online would enhance the shopping experience.
    • 73% of consumers said that integrating some form of digital retail service would encourage them to shop at their local retailers more

Commenting on the report, Olivier Buffon, Head of International at Faire, said: “Small and independent businesses are the backbone of our economy and our local communities. What this report shows is that consumers turn to them to provide products that are quality, which reflect their values, and which are thoughtfully curated.
“Combine this with the promise of digital innovation, both in how retailers source goods but also in offering digital ecommerce options to consumers, and it’s clear that despite some challenges, independent retail has a bright future.”

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