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Retail workers face money challenges at alarming rate

31 May 2023

A report published by financial institution Claro Money’s wellbeing division on the effects of money worries for retail workers found that 73% of retail workers feel negatively about their... Read more…

Federation of Independent Retailers says more needed to be done to support smaller businesses in Wales

24 May 2023

Whilst it has welcomed some elements of the Welsh Retail Action plan, the Federation of Independent Retailers (the Fed) said more is needed to be done to support smaller businesses.
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Nearly half of customer service staff consider quitting over growing customer abuse

22 May 2023

More than two-fifths (44%) of customer service staff are considering leaving their roles due to increasing levels of cost-of-living fuelled abuse from customers.
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Friendliest high-street businesses include hairdressers and coffee shops, reports new study

22 May 2023

More than half of Britons (55%) say they have received helpful life advice from a local small business owner, new research reports.
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Mixed picture emerging about Coronation effect on retail

9 May 2023

A mixed picture is emerging about the effect of the Coronation weekend across the UK's retail sector.
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Nominations open for British Business Awards 2023

9 May 2023

Nominations have opened for the 2023 British Business Awards.
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Independent retailers look to loyalty schemes to keep up with supermarkets

9 May 2023

Independent retailers are racing to keep up with rivals and retain customers as the battle for loyalty intensifies among supermarkets.
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Government urged to reinstate Tax Free shopping with UK Retailers missing out as sales surge across Europe

9 May 2023

The European retail sector has enjoyed its best month for international spending on Tax Free goods since the end of the pandemic after sales surged by 40% month on month in March 2023, taking... Read more…

Consumers feel protective of independent shops and want to support them for their ‘social good’

27 Apr 2023

New research has found that consumers feel protective of independent shops and want to support them for their ‘social good’.
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Worldwide retailers seeking new ways to attract shoppers as spending slows

26 Apr 2023

Europe's cost of living crisis has benefited discount retailers, but mid-market names are being squeezed as shoppers watch their spending, executives and analysts at an industry conference said... Read more…

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More people leaving shops without paying amid cost-of-living crisis

Posted on in Business News, Cycles News

This covers the type of theft where on the spot payment is expected. It can include leaving a restaurant without paying the bill, putting fuel into a car and driving away, jumping out of a taxi without paying, or failing to scan items in a shopping basket through a self-service till.

It could also involve using a credit card to buy goods without the authority to use that card, depending on whether the card company honours the payment. The increase in this type of offending is partly due to shops reopening after the pandemic - but it also comes as costs are rising at an unprecedented rate.

These rising figures coupled with the cost-of-living crisis have raised fears that many may turn to this type of offending through desperation. Andrew Goodacre, CEO of the British Independent Retailers Association (Bira), says:

“It is disappointing to see the increases in making off without payment.

"This type of event is damaging to retailers whose margins are already being eroded due to the rising costs of running a business. The increase may reflect shops being open as usual, but I believe there may also be other factors starting to influence this.

"The cost-of-living crisis will invariably influence consumer behaviours and desperate people will do desperate things."
In almost eight out of 10 completed making off without payment investigations last year (78%) no suspect was identified, while only one in 100 cases (1%) resulted in someone being charged or summonsed to appear before a court.

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