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Independent retailers report worsening retail crime crisis as confidence in police response

17 Oct 2025

A shocking 83% of independent retailers say theft has worsened over the past year, whilst the vast majority of crimes now go unreported due to lack of police response, according to ACT parent... Read more…

ACT member gains coverage in local media thanks to focus on maintaining independent cycling retail presence

14 Oct 2025

ACT member Cyclo Monster has been recognised by local media for its commitment to keeping Derby’s cycling scene independent, community-focused and thriving.
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Experts share how to make your bike last longer – and why regular care pays off

10 Oct 2025

Cycling experts have shared their top tips in a new Guardian feature revealing how simple maintenance habits can extend the life of a bike and save riders from costly repairs.
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ACT parent company Bira welcomes £5bn Pride in Place programme

29 Sep 2025

Bira has welcomed the Government's announcement of a £5 billion Pride in Place programme, saying it will provide the kind of support high street businesses need to thrive.
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Scottish bike shop to celebrate 20-year anniversary with prize draw and instore event

24 Sep 2025

An independent Scottish cycling retailer is celebrating 20 years in business this month with a prize draw and ‘celebratory cupcakes’ during an event at the shop.
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Cycling Scotland emphasises difference between legal and illegal e-bikes and praises work of E-Bike Positive campaign

18 Sep 2025

Cycling Scotland has highlighted the crucial distinction between legal and illegal e-bikes, warning that confusion risks undermining public trust in a technology that is helping thousands switch... Read more…

Barber shop proves it's a cut above the rest picking up coveted British retailers award

2 Sep 2025

A barber's shop in Northern Ireland has proved that it's a cut above the rest by picking up the inaugural Love Your High Street Award 2025, following a public vote that attracted over 2,230... Read more…

Independent retailers face Fresh challenges as UK inflation climbs to 3.8%

20 Aug 2025

ACT parent company Bira has expressed serious concern following today's announcement that UK inflation rose to 3.8% in July, higher than the expected 3.7% and marking the tenth consecutive month... Read more…

Bike industry continues to face challenges as profits and forecasts falter at Giant, Canyon and Shim

14 Aug 2025

The global bike industry remains under pressure as Shimano, Giant and Canyon all report weaker profits and subdued outlooks for 2025.
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ACT to join industry leaders at brand new cycling trade event this September

13 Aug 2025

The ACT is set to be in attendance at the inaugural Cycling Industry News Live (CIN Live) trade show, which is set to bring together industry-wide education, market insight and product showcases... Read more…

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Indie retailers say policing minister’s citizen’s arrest solution to retail crime is ‘high risk’

Posted on in Business News

Policing minister Chris Philp has encouraged shop workers to make ‘citizen’s arrests’ on shoplifters, a message branded as ‘dangerous and irresponsible’  by retail union USDAW.

Chris Philip

At the Conservative party conference in Manchester, Philp said: “I would also just remind everyone that the wider public, including shop staff and security guards, do have the power of citizen’s arrest and where it’s safe to do so I would encourage that to be used. Because if you do just let people walk in and take stuff and walk out without proper challenge, including potentially a physical challenge, then it will just escalate.”

However, national president of the Fed Muntazir Dipoti said this tactic is “high risk” and advised against it.

He said: “When shop staff challenge thieves they are often subject to abuse and sometimes assault. We tell our staff to never try to physically stop a crime. It goes without saying that we would never want our customers to expose themselves to this high risk either.”

USDAW general secretary Paddy Lillis agreed: “This kind of ‘DIY policing’ is dangerous and irresponsible. The minister needs to rethink his strategy, invest in putting more police on the beat and introduce a standalone offence for assaulting a shop worker, like they have in Scotland.

“USDAW’s very clear advice to our members is not to intervene or try to detain a shoplifter, their priority is to keep themselves safe. The retail employers we deal with also give the same advice to their staff. So it demonstrates a complete lack of understanding by the minister to suggest staff should be doing the job of the police.

“We are even more alarmed that he suggests the public should be performing citizen’s arrests in stores. Our members suffered first-hand when the public tried to police each other on Covid rules, with fights breaking out in aisles and shop workers refereeing arguments between customers. We do not want to see a return to that.”

The minister added that he is also planning to tackle crime levels by enabling facial CCTV images to be matched with information on passports and other government databases. However, it will take an estimated two years to create the IT system.

Members of the Fed and British Independent Retailers Association (BIRA) are calling for alternative solutions to citizen’s arrests and a new IT system and are asking the government to provide a £1,500 grant to help them cope with rising crime levels.

Dipoti commented that, to tackle shoplifting, increased resources are needed for the police and judiciary, and retailers also need better CCTV and other security equipment to help police with investigations.

Dipoti added: “We want the police to be able to attend more crimes and quickly. But the Fed is urging the UK and Scottish governments to provide a £1,500 grant to small shops which can’t afford the security they need.”

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