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2019-2020 Scottish Government's Budget

13 Dec 2018

The 2019-2020 Scottish Budget plan provided by ACS outlines the spending commitments from the Scottish Government with regards to retail.
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Free independent retailer training

12 Dec 2018

Mid Sussex District Council is offering local retailers to sign up now for free training to keep Mid Sussex high streets vibrant and alive.
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Best Small Shops Winner 2018

12 Dec 2018

A combined bookshop, café, deli & homeware shop based in St Boswells, in the rural Scottish Borders, has been named Britain's Best Small Shop of 2018 at an event at the Houses of... Read more…

booost pre-registration competition winners announced

10 Dec 2018

To promote the coming-soon loyalty, gifting and promotions app - booost, a competition was run offering retailers free access and prizes.
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UK retail sees a bigger shift to online

10 Dec 2018

The UK retail market sees more money spent online than on the high streets
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Britain's Best Bike Mechanic 2018 in association with Park Tool

5 Dec 2018

Earlier this year Cycling Weekly and MBR set out to find Britain's Best Bike Mechanics in association with Park Tool and supported by British Cycling, with the final held at ATG Training's new... Read more…

What can help retailers stand out?

5 Dec 2018

Delivery services offered by retailers can help them stand out from their competition. But there are elements that make the difference.
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Taxing online sales may be the way to save the high street

5 Dec 2018

Tax retailers that make more than 20% of turnover online, all the while subsidising high streets through cheaper rates is the way to save the high street.
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3rd of sales took place online on Black Friday, this isn't a positive

5 Dec 2018

Black Friday has become an overwhelming online event, suggested through the online sale figures.
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April 2019 NLW and NMW rates

3 Dec 2018

The Low Pay Commission report 2018 has been published with recommendations for NLW and NMW rates to apply from April 2019
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What can help retailers stand out?

Posted on in Business News

It is already widely recognised that delivery services and multiple options can help a retailer stand out against their competition.

But, there are elements within this area that can make all the difference.

According to the MetaPack 2018 State of Ecommerce Delivery Consumer Research Report, free delivery, collection options and the environment are the elements that make all the difference.

customer support 

By questioning 3,597 consumers from seven countries including the UK, France, Germany and the US, they found that:

  • Free delivery is a top priority for 62% of shoppers, with 49% of the 2,230 people saying that they no longer expect to pay for standard delivery.
  • 75% of the consumers say that they have bought products to qualify for free delivery.
  • Shoppers are prepared to pay for faster delivery with 70% of the consumers saying they would pay extra for services such as one-hour, same day and Sunday deliveries.
  • 44% of the 3597 say they are tempted to try out new delivery options and take advantage of click and collect.
  • Although the rise in eco-friendly delivery is growing slowly, there is a budding interest in delivery options that consider the environment such as consolidated delivery. More than a quarter (26%) and steadily rising to 41% in the US say they care about how their online deliveries contributed to increased carbon emissions. Consumers noted that they were aware of the environment as an issue with deliveries (62% in France, 60% in the Netherlands and 56% in Germany) with 35% of those consumers saying they would prefer to have their deliveries consolidated due to environmental concerns.
  • Almost half of the 3597 respondents have made overseas purchases with expensive delivery, slow delivery and paying for delivery features of their purchases. Consumers (83%) said that they check for extra charges and 40% of them will abandon their basket due to unexpected charges.

support 

Considering these three elements and adding features to online delivery may push you ahead of your competitors.

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