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Brexit guidance for retailers

18 Feb 2019

The government has published more Brexit guidance for retailers in the case of a no deal Brexit
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Smart metering implementation programme

15 Feb 2019

The Department for Business, Energy and Industrial Strategy's have proposed to increase engagement with microbusinesses to build their awareness and understanding of the use of smart meters
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Extending the Single-Use Carrier Bag Charge

15 Feb 2019

The Department of Environment, Food and Rural Affairs' have proposed to extend the carrier bag charge
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E-learning courses for businesses

11 Feb 2019

East Sussex Trading Standards are working with their partners in the Fire Service and Environmental Health and widely through the Business Advice and Support Partnership to supply e-learning for... Read more…

Guidance in preparing for EU exit

11 Feb 2019

A new guidance has been published for the retail sector with information on preparing for the EU exit
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Mobile ecommerce conversions are low, but why?

8 Feb 2019

Desktop ecommerce is getting outweighed by mobile ecommerce but conversions are still very low
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Click & Collect market is predicted to grow

8 Feb 2019

The click & collect market is predicted to grow to 46% over the next five years
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In-store spending encouraged by mobile payments

5 Feb 2019

A study into mobile payments has shown that stores offering mobile payments have more customers and spending
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What business models are working well for retailers?

5 Feb 2019

Internet Retailing reports on retailer's business models that are working in the New Year and listening to the voice of the consumer
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Calls to delay Making Tax Digital rejected

5 Feb 2019

The government has rejected the recommended delay to the introduction of Making Tax Digital (MTD)


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What can help retailers stand out?

Posted on in Business News

It is already widely recognised that delivery services and multiple options can help a retailer stand out against their competition.

But, there are elements within this area that can make all the difference.

According to the MetaPack 2018 State of Ecommerce Delivery Consumer Research Report, free delivery, collection options and the environment are the elements that make all the difference.

customer support 

By questioning 3,597 consumers from seven countries including the UK, France, Germany and the US, they found that:

  • Free delivery is a top priority for 62% of shoppers, with 49% of the 2,230 people saying that they no longer expect to pay for standard delivery.
  • 75% of the consumers say that they have bought products to qualify for free delivery.
  • Shoppers are prepared to pay for faster delivery with 70% of the consumers saying they would pay extra for services such as one-hour, same day and Sunday deliveries.
  • 44% of the 3597 say they are tempted to try out new delivery options and take advantage of click and collect.
  • Although the rise in eco-friendly delivery is growing slowly, there is a budding interest in delivery options that consider the environment such as consolidated delivery. More than a quarter (26%) and steadily rising to 41% in the US say they care about how their online deliveries contributed to increased carbon emissions. Consumers noted that they were aware of the environment as an issue with deliveries (62% in France, 60% in the Netherlands and 56% in Germany) with 35% of those consumers saying they would prefer to have their deliveries consolidated due to environmental concerns.
  • Almost half of the 3597 respondents have made overseas purchases with expensive delivery, slow delivery and paying for delivery features of their purchases. Consumers (83%) said that they check for extra charges and 40% of them will abandon their basket due to unexpected charges.

support 

Considering these three elements and adding features to online delivery may push you ahead of your competitors.

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