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Local Bike Shop Day 2019 busiest day ever!

16 May 2019

Local Bike Shop Day is the one day a year when independent bike shops across the UK can come together to celebrate their distinctive culture. It's the day for local bike shops to showcase their... Read more…

Ultimate guide to advertising on Facebook

15 May 2019

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How to use your online presence to keep your business thriving
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8 May 2019

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Children's creative summer workshops

8 May 2019

Summer holidays can keep crafters away from their hobby and away from visiting your store. Running children's workshops can open your store to those crafters with children and parents looking to... Read more…

Call for evidence on retail violence

8 May 2019

The Home Office is calling on all retailers to provide evidence on retail violence in order for the government to understand the true impact of violence and abuse on retailers.
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Harness Instagram for your business

8 May 2019

Instagram is a huge part of a business's online presence today, why not learn the top tips on getting the most from Instagram?
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Your thoughts on Local Bike Shop Day

8 May 2019

Local Bike Shop Day took place just over the weekend and we want to hear from you. What was Local Bike Shop Day for you?
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Samways and Son are 70 years old!

8 May 2019

It is not very often that a business can say they have been trading for 70 years, but Samways and Son now can.
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Email marketing best practice for retailers

29 Apr 2019

Tips on best practice email marketing for retailers
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What can help retailers stand out?

Posted on in Business News

It is already widely recognised that delivery services and multiple options can help a retailer stand out against their competition.

But, there are elements within this area that can make all the difference.

According to the MetaPack 2018 State of Ecommerce Delivery Consumer Research Report, free delivery, collection options and the environment are the elements that make all the difference.

customer support 

By questioning 3,597 consumers from seven countries including the UK, France, Germany and the US, they found that:

  • Free delivery is a top priority for 62% of shoppers, with 49% of the 2,230 people saying that they no longer expect to pay for standard delivery.
  • 75% of the consumers say that they have bought products to qualify for free delivery.
  • Shoppers are prepared to pay for faster delivery with 70% of the consumers saying they would pay extra for services such as one-hour, same day and Sunday deliveries.
  • 44% of the 3597 say they are tempted to try out new delivery options and take advantage of click and collect.
  • Although the rise in eco-friendly delivery is growing slowly, there is a budding interest in delivery options that consider the environment such as consolidated delivery. More than a quarter (26%) and steadily rising to 41% in the US say they care about how their online deliveries contributed to increased carbon emissions. Consumers noted that they were aware of the environment as an issue with deliveries (62% in France, 60% in the Netherlands and 56% in Germany) with 35% of those consumers saying they would prefer to have their deliveries consolidated due to environmental concerns.
  • Almost half of the 3597 respondents have made overseas purchases with expensive delivery, slow delivery and paying for delivery features of their purchases. Consumers (83%) said that they check for extra charges and 40% of them will abandon their basket due to unexpected charges.

support 

Considering these three elements and adding features to online delivery may push you ahead of your competitors.

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