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Buy Now Pay Later providers cause concern across UK as debt rises

6 Aug 2020

Increased scrutiny is being placed upon the UK's growing use of Buy Now Pay Later services
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ActSmart raises hundreds of pounds for the National Emergencies Trust

5 Aug 2020

The free ActSmart subscription offer was taken up by a large number of businesses across the UK, helping to raise hundreds of pounds for a great cause
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Customer experience placed at the height of importance by brands post-lockdown

5 Aug 2020

The brands currently bossing customer experience and the six key pillars to drive your business in the right direction

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Local Bike Shop Day the perfect time to target Back To Work & Back To School cyclists

5 Aug 2020

Organisers say Local Bike Shop Day provides a perfect vehicle for cycle shops to encourage local residents to resurrect their own as well as their children's bikes, or upgrade or buy new if... Read more…

Fix Your Bike Voucher Scheme now available to customers

28 Jul 2020

The first batch of bike repair vouchers worth £50 have been released to the public in a pilot scheme to encourage thousands of people get back into cycling
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Indie Retail and partners offer free job advertisement to retail sector

28 Jul 2020

To help with recruitment in the retail sector during these extremely challenging times, Indie Retail are offering free job listings across anarray of platforms in a bid to unite employers... Read more…

Last chance to sign up for the ACT free bronze subscription

27 Jul 2020

This is the last week to sign up for the ACT's charity appeal bronze subscription raising money for the National Emergencies Trust (NET)!
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#BikeIsBest launches public petition to support cycling infrastructure

23 Jul 2020

#BikeIsBest is calling on the UK public to sign and share thepetition, make your voice heard and help to show local authorities there's significant unmet demand for safe cycling... Read more…

HM Treasury fundamental review of business rates: call for evidence

21 Jul 2020

This call for evidence seeks views on how the business rates system currently works, issues to be addressed, ideas for change and a number of alternative taxes.
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Inquiry launched examining how high streets can survive the economic and social effects of Covid-19

21 Jul 2020

The Housing, Communities and Local Government Committee has announced a new inquiry to examine how high streets can survive the economic and social consequences of Covid-19.
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Best Small Shops' "Meet the Innovators" series kicks off with Jacobs the Jewellers following their successful reopening

Posted on in Business News

This year's Best Jacobs the jewellersSmall Shops competition will see the addition of a special new category celebrating small retailers that overcame adversity in the form of the COVID-19 crisis and innovated during lockdown, or prepared their business for life as restrictions have loosened.

Our ‘Meet the Innovators' series will highlight some of the small shops that did something special during this difficult time, starting with Jacobs the Jewellers, who are based in Reading.

Jacobs were visited by Alok Sharma MP, Secretary of State for Business, Enterprise and Industry - after being recognised locally for setting a great example as a business successfully reopening following lockdown. We spoke to Adam Jacobs of Jacobs about his lockdown experience.

"During lockdown we emphasised our online abilities more heavily than before, putting phone consultations, online chats and video consultations if requested, at the centre of the online buying process.

"Our type of jewellery and watches have always required explanation and supporting assistance so by altering our website to promote this we dramatically improved our online sales.

"A new online appointment booking service embedded in our website was also introduced pre-opening. This smoothed customer flow and allowed personal selection of visiting times to suit.

"This has been enthusiastically picked up and is very popular, with 109 appointments being made in under 3 weeks for both repairs and new sales consultations. We'll definitely keep this on in conjunction with our National Association of Jewellers StoreSafe Covid-19 protocols."

Speaking about what he and has colleagues learned about the business during lockdown, Adam added: "We learned that we can be imaginative, creative, positive and resilient. We have a strong team dynamic and we bonded further with regular, weekly lockdown communications.

"Independents have a uniquely open and giving support structure almost hardwired in their DNA - that's what makes us special."

Enter your shop in the Best Small Shops Competition ‘Most Innovative Business During COVID-19' category here:

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