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Are you prepared for changes to SCA legislation? Take the survey now

22 Oct 2020

Help us understand your knowledge and preparedness for SCA by completing the following anonymous survey before 27th October
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Best Small Shops competition shortlisted shops feature on Sky News

21 Oct 2020

Earlier today Pennine Cycles, Sound Records Stroud and Nourish Zero Waste appeared on Sky News' Ian King show in support of today's Best Small Shops Competition 2020 shortlist announcement!... Read more…

Best Small Shops competition 2020 announces extended shortlist of 30 shops!

21 Oct 2020

Due to the high number of excellent quality entrants this year there has been a total of 30 shops announced in the running to be named Winner, Runner Up or Most Innovative Business During... Read more…

ACT re-structures for future retail

20 Oct 2020

The ACT has restructured to be bigger, better and more value for money
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Safety will be number one factor among shoppers this Christmas according to Maybe* report

19 Oct 2020

Maybe* has gathered 14,000 answers from across the UK to understand what shoppers want from retail over Christmas 2020
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How Local Bike Shop Day boosted social media success with Maybe*

8 Oct 2020

Maybe* is an engagement and insight platform that helps businesses to deliver exceptional social media experiences that deliver business results
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Regulatory timescales changed for Strong Customer Authentication (SCA)

7 Oct 2020

Global Payments have provided an update on Strong Customer Authentication, and as the payments industry continues to prepare withinthe current climate, the regulatory timescales have now... Read more…

Single-Use Plastics Ban Takes Effect in England

5 Oct 2020

The single-use plastics ban has now come into effect in England as part of Government's 25 Year Environment Plan.
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Businesses with a credit rating drop since COVID-19 can now make a claim to their insurers

30 Sep 2020

There is an official form you can send to your credit company to claim back for your dropped credit score
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Download the Indie Retail face covering poster to inform customers and staff of the new law

25 Sep 2020

It is now compulsory for all retail workers in England to wear face masks from today, Indie Retail has created a Face Covering Poster for shops to display outside to inform customers and... Read more…

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Best Small Shops names Rides on Air as a COVID-19 Innovator

Posted on in Business News, Cycles News

In the second of our ‘Meet the InRides on Airnovators' series, exploring independent retailers that have excelled during the Covid crisis, we spoke with Paul Lynn, Director of cycle shop, Rides on Air.

"We had to completely review our stock levels and ordering model, knowing that three to four months down the road we may experience big delays with bikes and general stock. Because we took a proactive approach, throughout lockdown we have had a steady amount of orders from a number of regions across the UK, thanks to a healthy stock of bikes and accessories.

"This move required a significant financial commitment at a time of great uncertainty. We recognised an early spike in eBikes so took the decision to invest in a large variety of stock which has seen our sales on eBikes increase four-fold in six months on the total volume for last year."

The Rides on Air team has collaborated with other independent cycle shops to fulfil orders, Paul adds: "We have relationships with a small group of other stores who we worked closely together with, in moving stock overnight to meet customer demand and have directed customers to each others' stores which had the model/size they were after in stock.

"The announcement of lockdown was a shock, something I never considered would happen in my lifetime. Combine this with the initial difficulty of closing our business when we were looking forward to a summer of growth - and we found ourselves in a daunting situation. But, we picked ourselves up and started our plans to cater for change!

"Keeping employees and customers safe has been an integral part of this, from changing the shop's layout and providing staff with their own phones to delivering bikes to customers who are isolating, there a number of practices that we will be maintaining for the rest of 2020 at the very least."

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