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Are you prepared for changes to SCA legislation? Take the survey now

22 Oct 2020

Help us understand your knowledge and preparedness for SCA by completing the following anonymous survey before 27th October
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Best Small Shops competition shortlisted shops feature on Sky News

21 Oct 2020

Earlier today Pennine Cycles, Sound Records Stroud and Nourish Zero Waste appeared on Sky News' Ian King show in support of today's Best Small Shops Competition 2020 shortlist announcement!... Read more…

Best Small Shops competition 2020 announces extended shortlist of 30 shops!

21 Oct 2020

Due to the high number of excellent quality entrants this year there has been a total of 30 shops announced in the running to be named Winner, Runner Up or Most Innovative Business During... Read more…

ACT re-structures for future retail

20 Oct 2020

The ACT has restructured to be bigger, better and more value for money
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Safety will be number one factor among shoppers this Christmas according to Maybe* report

19 Oct 2020

Maybe* has gathered 14,000 answers from across the UK to understand what shoppers want from retail over Christmas 2020
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How Local Bike Shop Day boosted social media success with Maybe*

8 Oct 2020

Maybe* is an engagement and insight platform that helps businesses to deliver exceptional social media experiences that deliver business results
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Regulatory timescales changed for Strong Customer Authentication (SCA)

7 Oct 2020

Global Payments have provided an update on Strong Customer Authentication, and as the payments industry continues to prepare withinthe current climate, the regulatory timescales have now... Read more…

Single-Use Plastics Ban Takes Effect in England

5 Oct 2020

The single-use plastics ban has now come into effect in England as part of Government's 25 Year Environment Plan.
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Businesses with a credit rating drop since COVID-19 can now make a claim to their insurers

30 Sep 2020

There is an official form you can send to your credit company to claim back for your dropped credit score
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Download the Indie Retail face covering poster to inform customers and staff of the new law

25 Sep 2020

It is now compulsory for all retail workers in England to wear face masks from today, Indie Retail has created a Face Covering Poster for shops to display outside to inform customers and... Read more…

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Small Stuff named as one of Best Small Shops Innovators

Posted on in Business News, Cycles News

In the thirSmall Stuffd instalment of our ‘Meet the Innovators' series, we spoke to Hellen from Small Stuff, an eco-conscious children's lifestyle shop in Sheffield about how the forced closure of her bricks and mortar shop led to her thinking of new and innovative ways to connect with customers.

"I already had a basic online store, but spent the first week making sure products were up to date, giving options such as free local hand-delivery to our local community, free gift wrapping and hand written card services for lockdown birthdays and gift purchases and free national delivery to not only really to drive custom to our website, but to support my customers," Hellen explains.

"I offered local safe social distanced hand deliveries, personalised recommendations (via email and video chat) and made sure the deliveries were as efficient and personal as possible. I also made sure that I was as transparent as I could be; by utilising social media "stories" and "lives".

Hellen adds: "I could constantly show the safety measures I had in place working from home (I took all my shop stock home during the lockdown in order to quickly be able to wrap/answer queries) in order to make sure customers understood and trusted their purchases. There were a number of different delivery choices available for customers too."

Speaking about new initiatives developed during lockdown that she will continue to harness, Hellen says: "There are a few really positive trials that I started during the closure of the store that I am going to continue; the free gift wrapping and hand written card service - it makes such a difference to the customers to be able to purchase something with a lovely added surprise for the recipient.

"There are lots of interesting ways to link the website and the shop together is something I'm continuing to work on too, with ideas for new product videos, email and video consultations and also working on an app which should integrate scan, pay and go options for in store purchases.

"Of course running an independent business definitely has stressful and hard days, but being able to be so adaptable during a time that was never imaginable has been so liberating. I've never thought of myself particularly as a problem solver, but I think like most independent business owners - this has been one of the most testing times to adapt, pivot and change and think of new and innovative ways to connect with customers and keep the business going."

Enter your shop for the Best Small Shops Competition ‘Most Innovative Business During COVID-19' category here!

Small Stuff image credited to - ©G&AMedia

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