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How fraudsters are exploiting customers using popular BNPL service providers

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Improperly regulatedBuy Now Pay Later services aren't just growing in popularity among consumers, they're also proving to be a hit with criminals.
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The deadline for completing all repairs as part of the Fix Your Bike scheme has now passed but it's not too late to ask for an extension.

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Save the date Just a Card Indie Week 2021 22-26 November

18 Nov 2021

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New service brings ACT members up to 20% off IT equipment and free access to tech advice

18 Nov 2021

Technologyhas important effects on business operations. The ACT has partnered withDell to assist businesses in attaining quality up-to-date IT equipment and access specialist advice to... Read more…

Scotland commits to transport decarbonisation

15 Nov 2021

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Scotland to ban single use plastics from June 2022

15 Nov 2021

The Scottish Government has laid legislation to introduce a ban on certain single use plastic items from 1st June 2022.
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Consultation launched to bring BNPL providers under regulation

11 Nov 2021

As trendy Buy Now Pay Later (BNPL) services continue to grow in popularity across the UK, a charity has warned that using these non-regulated services can be like "slipping into quicksand".... Read more…

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Consultation launched to bring BNPL providers under regulation

Posted on in Political News

AsOnline shopping trendy Buy Now Pay Later (BNPL) services continue to grow in popularity across the UK, a charity has warned that using these non-regulated services can be like "slipping into quicksand".

 

Before we go on, the point needs to be made that Retail finance, when used correctly, is a fantastic payment option for both retailers and consumers and it should continue to be so. It is specifically the BNPL providers that the consultation is investigating as this payment service is not currently regulated within the UK.

Many BNPL products are becoming increasingly popular among Gen Z's and Millennials, it is offered widely online by fashion retailers whereby allow shoppers to split payments at checkouts or pay 30 days later interest-free.

However, the growing levels of debt being created by these unregulated payment services has been an increasing cause of alarm for some time now, with concerns raised among over 70 MPs, MoneySavingExpert.com founder and TV presenter Martin Lewis OBE and a multitude of debt charities. Even Pablo Escobar's brother has had an issue with popular BNPL Klarna.

Consistent campaigning has now led to the Treasury launching a consultation into bringing the sector under regulation. The Treasury said that the consultation "sets out policy options to achieve a proportionate approach to regulation of BNPL".

Martin Lewis, founder of MoneySavingExpert.com, summarises the issue by saying retail finance "isn't automatically a bad thing to do" and that when done right it "can be a useful tool to help people spread costs."

ActSmart's Retail finance scheme (not BNPL) applications are now experiencing the similar growth patterns as seen prior to Covid-19.

It is key for retailers to source providers that are correctly regulated and undertake credit checks on any potential customers to ensure that they can comfortably pay off any debts.

 

"A really easy way to fall into problem debt".

In February an in-depth report was undertaken by The Woodlard Review, which found use of BNPL services had quadrupled in 2020 and that 1 in 10 customers had existing debt arrears. The report called for BNPL firms to perform affordability checks on shoppers and ensure customers are treated fairly, particularly those struggling with repayments.

Chris Woolard, who led the FCA review recommending regulation, said that although BNPL was convenient for some people, for others it was "a really easy way to fall into problem debt".

The report shows that BNPL services were used by five million people in the UK for total sales of £2.7bn in the last year. Following the report, the FCA said it would be easy to build-up unseen debts of £1,000.

"BNPL borrowing can be like quicksand - easy to slip into and very difficult to get out of," Citizens Advice director of policy Matthew Upton said.

"We've helped many who have slipped into trouble, including one sent a debt collection letter over a £10 purchase. Another relies on BNPL to buy things such as their children's school uniform, but cannot afford the repayments.

"Over half of young people who have used BNPL in the last year struggled to make a repayment."

 

No obligation for BNPL providers to conduct creditworthiness assessments

The newly launched consultation states that consumers should be adequately and fairly protected from detriment, and be able to access dispute resolution regarding the conduct of lenders.

The government is seeking views on where it should draw the boundary for regulation of BNPL products, also bearing in mind other types of short-term credit. It also wants to know whether people believe current requirements on BNPL merchants and lenders around advertising and promotion are sufficient.

This lack of FCA regulation has created concerns about inconsistencies with how BNPL agreements are reported on people's credit files. There is no obligation for providers to conduct creditworthiness assessments as part of taking on new customers or when entering into individual agreements, the consultation document said.

The government wants to hear views on the role of creditworthiness assessments as part of a proportionate approach to regulation.

Peter Tutton, StepChange head of policy, research and public affairs, said: "We hope the introduction of regulation can be implemented at pace, given the rapid rise of BNPL."

 

Find a finance provider you can trust

ActSmart, member of the Independent Retailers Confederation (IRC), has previously raised concerns about the improper regulation of BNPL providers such as Klarna, Openpay and LayBuy and the risks that they bring to potential customers.

Some debt charities argue that it is the retailer's responsibility to educate their customers of the risks being undertaken when committing to any BNPL payments. With a retailer's reputation at stake, as well as the wellbeing of their customers, it is imperative that businesses find a finance provider that they can trust and that is correctly regulated by the FCA.

ActSmart have created a mini-series - Choosing the right finance provider, avoid the pitfalls - which assists retailers by highlighting what to look out for when choosing the right finance provider for you.

 

Train your staff to deliver finance effectively

Retail Finance Training, brought to you by Indie Retail Training, is a distance learning course ensuring your business sells using finance effectively and compliantly.

This course is designed for all owners and employees in a business that either currently, or plans to, offer retail finance as a payment method.

The course will teach you how to legally promote and use retail finance in-store, online and in all other forms of media. As well as covering the legal details this course also aims to make sure you maximise each sale using retail finance.

You can sign up and access a demo of the training site for FREE: https://demo.indieretail.training.

For the full course, ActSmart subscribers receive preferential pricing with up to 50% off. Find out more about the full course.

 

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