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Retail industry key recruiter of people from under-utilised sections of society

15 May 2024

A new report released on behalf of the Retail Sector Council has outlined the work that the industry is doing to create more career opportunities for people that would otherwise be... Read more…

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Independent shops better than big retailers at surviving COVID in the UK

1 May 2024

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BIRA launches ‘High Street Matters’ podcast for independent retailers

29 Apr 2024

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Tesco accused of undercutting local shops via its wholesale business.

29 Apr 2024

The Guardian has reported independent shopkeepers saying prices they pay at Tesco’s cash-and-carry arm Booker are often higher than in Tesco’s stores.
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Retail industry key recruiter of people from under-utilised sections of society

Posted on in Business News

A new report released on behalf of the Retail Sector Council has outlined the work that the industry is doing to create more career opportunities for people that would otherwise be overlooked.


The retail sector is the UK’s largest private sector employer. With approximately 3.57 million individuals currently working in this sector, it accounts for up to 10% of all jobs in the UK. Despite this, the industry faces a significant challenge with around 125,000 vacancies yet to be filled, highlighting an urgent need for innovative recruitment strategies.

The report, Retail – Employment Opportunities for Everyone, outlines the ways in which leading high street and online retailers are partnering with organisations to promote the recruitment of under-utilised parts of the population, including older people and career returners, refugees, prison leavers, disabled people, care leavers and ex-armed forces personnel.

It was co-ordinated by the Association of Convenience Stores (ACS) as part of the Delivery Group, on behalf of the Retail Sector Council.

One inspiring success story featured in the report is that of Aisha, who benefitted from the Bright Future Co-operative initiative in partnership with Causeway. Rescued from seven years of forced labour and abuse, Aisha’s job as a Co-op customer assistant marked the beginning of her new life.

This role not only gave her financial independence but also a welcoming community where she formed lasting friendships, significantly impacting her recovery and self-esteem.

Minister of State for Business and Enterprise Kevin Hollinrake said: “This report details the incredible work of the retail sector to boost employment and offer life changing opportunities to the most vulnerable in society. Working together, industry and government will continue to support the retail sector to thrive and grow.”

Helen Dickinson OBE, chief executive at the British Retail Consortium, said: “Retail remains an exciting and innovative industry to work in and this report highlights the diverse pool of talent which exists right across the industry.

“As retail jobs become higher skilled and better paid, it is vital that we continue to reach every community and to employ the best talent available.

“We must not rest on our laurels. We go further and faster on our drive to be the most inclusive industry we can be – identifying and breaking down those barriers which prevent talented individuals from getting involved. Yet, I am confident that we can deliver the change we aspire for, and I am excited to see the industry rise to the challenge.”

Association of Convenience Stores chief executive James Lowman said: “The retail sector is a champion of good working practices, offering local, secure employment that provides genuine two-sided flexibility.

“ACS is proud to have led this project which showcases the work that retailers are doing to help those who have not been given the same opportunities to succeed as others.

“These brilliant colleagues are an integral part of the retail workforce, and we hope that this report encourages more businesses to look to the under-utilised parts of society to fill vacancies and provide life-changing career opportunities.”

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