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A fifth of Brits prefer using mobile phones to make payments in shops.

8 Aug 2023

One in five UK consumers (20%) prefer using mobile payment services such as Apple Pay over cash (17%) or chip & PIN card payments (10%) for in-store purchases, a new survey has reported.
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New Consumer Duty comes into force

1 Aug 2023

In what the Financial Conduct Authority has described as “a step change in standards of consumer protection” new Consumer Duty regulations have come into force for all products and... Read more…

US audiobook platform Libro.fm launches to indie bookshops in UK

1 Aug 2023

Independent bookshops in the UK can now sell audio books through Libro.fm. Launching in the last couple of weeks in the UK, the digital audio book platform, which already partners with... Read more…

From Cash to Contactless – IRC Leads Study on Payment Trends in Retail

31 Jul 2023

The Independent Retailers Confederation (IRC) will be working with key financial institutions within the UK to gauge the shift in retail payments.
 
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Retailers call for CCTV grants as shoplifting rises 24% year on year

31 Jul 2023

Independent retailers are calling on the government to offer security grants so that stores can be better equipped to deal with shoplifting, which has risen by a quarter in England and Wales in... Read more…

Indie retail finalists named in the 2023 Speciality & Fine Food Fair Awards

31 Jul 2023

The shortlist has been announced for the 2023 Speciality & Fine Food Fair Awards, which celebrate innovative products and inspiring independent retailers in the world of artisan food and... Read more…

ActSmart partner Tyl by NatWest leads the charge with new Tap to Pay

19 Jul 2023

Apple has announced that Tap to Pay on iPhone has now rolled out to the UK, enabling small businesses to accept Apple Pay and contactless card payments using nothing more than their... Read more…

Union launches blueprint to save the future of retail sector

19 Jul 2023

Shopworkers’ union Usdaw has launched a blueprint to secure the future of the retail sector, which includes calling for the levelling of business taxation between online and in-store... Read more…

Your views are needed on the 2023 State of the Workforce Survey

19 Jul 2023

Bira is supporting and urging retailers to participate in the 2023 State of the Workforce Survey, which is being run by People 1st International, part of The Workforce... Read more…

Jewellery sector’s Inspiring Independents 2023 - the top 100 independent jewellery and watch retailers - recognised by the industry

18 Jul 2023

Industry magazine Retail Jeweller’s list of Inspiring Independents 2023 - the top 100 independent jewellery and watch retailers from across the UK and Ireland, as voted... Read more…

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The Association of Convenience Stores publish their Crime Report of 2023

Posted on in Business News

The report from the Association of Convenience Stores (ACS) estimates that there were over 1.1m incidents of theft reported last year. The most commonly stolen items as reported by retailers are meat, alcohol and confectionery – typically high-value items that can then be sold on by those with a drug or alcohol addiction, or part of wider organised crime groups.

shoplifter

ACS has called on police forces and the Government to do more to take retail crime seriously and support local businesses. The five-point plan includes:

1. Introduce a ‘Most Wanted’ list of shop thieves in each police force area, where prolific offenders can be banned from retail areas or referred to rehabilitation programmes.
2. Review the impact of new legislation that makes attacking a public facing worker (including shop staff) an aggravated offence.
3. Invest in rehabilitation programmes for offenders to break the cycle of offending and ineffective punishment.
4. Encourage local forces to use the tools available to them to deal with anti-social behaviour, such as the Community Trigger and Community Remedy powers.
5. The Treasury should incentivise investment in crime prevention measures.

Additional key findings from the Crime Report include:

• 63% of shop theft is committed by repeat offenders.
• 79% of retailers believe that the cost-of-living crisis has led to an increase in theft.
• 87% of colleagues working in convenience stores have experienced verbal abuse over the last year.
• Retailers estimate that just 16% of crimes against their business are reported to the police.
• £228m was invested by convenience retailers in crime prevention measures over the last year.

Please get in touch with ACS if you have any questions about the Crime Report findings.

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