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Study reveals Apple Pay and contactless payments have overtaken cash payments as favourite ways to pay in-store.

8 Feb 2024

New research reveals that Apple Pay and contactless payments have overtaken cash payments by a landslide as our favourite ways to pay in-store.
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Fed expresses alarm at ‘runaway’ shoplifting incidents.

5 Feb 2024

The Federation of Independent Retailers (the Fed) has expressed alarm at new figures that show shoplifting at its highest level in 20 years.
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Hunstanton deli launches new West Norfolk food and drink festival.

5 Feb 2024

A brand-new festival is being launched next month is “all about community and breathing life into the High Street”, according to Mark Kacary, managing director of The Norfolk Deli in... Read more…

Retailers react to disposable vape ban.

5 Feb 2024

The retail sector has been responding to government plans to ban disposable vapes as part of plans to tackle the rise in youth vaping.
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UK’s indie food retailers to be recognised in the Farm Shop and Deli Retailer Awards 2024.

23 Jan 2024

Bakers, butchers, cheesemongers, delicatessens, fishmongers, greengrocers, village stores and small farm shops from around the UK have been shortlisted in the Farm Shop and Deli Retailer Awards... Read more…

How Independent Retailers Can Stand Out in A Crowded Market

23 Jan 2024

An interesting article has appeared in Forbes reflecting many of the issues that Indie Retail & ActSmart members will be experiencing – the challenges and... Read more…

Eight in Ten Small Businesses Taking Positive Steps to Strengthen Their Enterprises in 2024

22 Jan 2024

Eight in ten small business owners (81%) are planning to develop their companies in 2024, according to new research from Novuna Business Finance. The research shows that over a third (33%) are... Read more…

The Times names 12 of the UK’s best independent bookshops — as chosen by its readers.

22 Jan 2024

The Times has named 12 of the UK’s best independent bookshops — as chosen by its readers. Readers highlighted places that combined books with a friendly and welcoming atmosphere.... Read more…

Bira Launches Second Annual Campaign for Valentine's Day - #LoveYourHighStreet

22 Jan 2024

The British Independent Retailers Association is championing the high street again this Valentine's Day for the second consecutive year with its #LoveYourHighStreet campaign.
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Family-run shop in Lanarkshire village scoops community retailer award for second year running.

10 Jan 2024

Nads Store, a family-run shop in Law, Lanarkshire, has been named Community Retailer of the Year at the Scottish Asian and Business Awards ceremony for the second year running.
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Shoplifting now among the most common crime against small firms

Posted on in Business News

Fresh evidence about the increasing problem of thefts from shops has been revealed amid a warning that organised shoplifting is now among the most common type of crimes against small firms.


The Federation of Small Businesses (FSB) said crimes such as organised shoplifting, drained more than £1,000 from over half of small business victims across England and Wales in the last two years.

One in 10 lost more than £10,000 according to new research by the FSB, which added that firms also faced cybercrime and fraud.

The report, based on a survey of 560 small businesses in England and Wales, also revealed a growing number of reports of organised shoplifting and threatening behaviour towards shop owners and their staff.

More than a third of respondents said they had been affected by at least one traditional crime in the last two years, including vandalism, anti-social behaviour, burglary or robbery.

Among a third of small business victims who reported the crime to the police, three in five said officers did not attend the scene and half believe the police did not investigate after the initial response. Only 3% said the police investigated and made an arrest.

Tina McKenzie of the FSB said: “We’ve been hearing countless reports of organised shoplifting over the past year, and our study further shows how serious and unprecedented the problem is.

“Witnessing our small high-street shops and independent businesses losing their hard-earned money because these crimes are overlooked by authorities is disheartening, not to mention the mental toll on small business owners and their staff.

“What’s more alarming is the explosive rise in cybercrime and fraud from the persistence of phishing emails to sophisticated invoice fraud.

“As more and more small businesses extend their operations to the virtual world, online services providers that hold personal and financial information must enhance their security measures.”

The report follows similar warnings about shoplifting from retailers and the shopworkers union Usdaw.

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