{$inpagemarkup}

Search News

Results: 1-10 of 692


Retail industry key recruiter of people from under-utilised sections of society

15 May 2024

A new report released on behalf of the Retail Sector Council has outlined the work that the industry is doing to create more career opportunities for people that would otherwise be... Read more…

Teacher and ice-cream store manager move from Australia to take over Halifax indie bookshop.

14 May 2024

A family of booklovers are moving from Australia to become the new owners of an independent bookshop in Halifax.
Read more…

Global Payments Report says consumer choice not just influencing but dictating the future of commerce.

14 May 2024

Worldpay’s 2024 Global Payments Report has revealed a transformative shift where consumer choice is not just influencing but dictating the future of commerce.
Read more…

Competition and Markets Authority says grocers need to prioritise accurate pricing.

13 May 2024

The Competition and Markets Authority (CMA) has called on grocers to prioritise accurate pricing following a review of the way in-store prices are displayed.
Read more…

Leicester indie retailers defend ‘special’ city centre after M&S announces closure.

13 May 2024

Independent businesses in Leicester have praised the “uniqueness” of the city and its "vibrant" atmosphere after the news that M&S was set to close drew a... Read more…

Independent shops better than big retailers at surviving COVID in the UK

1 May 2024

Small shops have been more "agile" at fighting COVID sale slumps than chain stores, according to a new report.
Read more…

Bike shops and cyclists alike urged to gear up to take advantage of Local Bike Shop Day 2024

30 Apr 2024

The UK’s estimated 7.6 million cyclists are being urged to get on their bikes on Saturday May 4th and head down to their local independent bike shop, as many prepare special activities to... Read more…

Peterborough store selling solely local products looks to expand.

29 Apr 2024

A Peterborough store stocking products solely from local entrepreneurs said it is bucking the High Street trend and looking to expand due to its success.
Read more…

BIRA launches ‘High Street Matters’ podcast for independent retailers

29 Apr 2024

BIRA is giving independent businesses across the UK a powerful new resource with the launch of its “High Street Matters” podcast.
Read more…

Tesco accused of undercutting local shops via its wholesale business.

29 Apr 2024

The Guardian has reported independent shopkeepers saying prices they pay at Tesco’s cash-and-carry arm Booker are often higher than in Tesco’s stores.
Read more…

Back to news menu

Competition and Markets Authority says grocers need to prioritise accurate pricing.

Posted on in Business News

The Competition and Markets Authority (CMA) has called on grocers to prioritise accurate pricing following a review of the way in-store prices are displayed.

Fuit and veg

The review, which looked at the price marking practices of 139 grocery stores, assessed whether prices were “clear, accurate and matched the price people were charged at the till”, and the assessment included supermarket chains, symbol convenience stores, variety stores and independent food stores.

The CMA conducted on-site inspections and looked at a sample of products, and in some inspections, found examples where a retailer was “displaying inaccurate prices or failed to display prices at all for certain products”, a breach of consumer law.

According to the authority, these findings were backed up by similar work carried out by some regional and local Trading Standards (TS) across England and Wales, as well as previous work by the Society of Chief Officers of Trading Standards in Scotland (SCOTSS) and Northern Ireland Trading Standards (TSNI).

Most issues were found at independent food stores and symbol convenience stores, and the most common types of issues seen were missing prices, conflicting prices (where prices indicated on products conflicted with those shown on shelf edge labels) and prices not being displayed “sufficiently close to products”.

There were also issues with prices not being clearly legible, the selling price being obscured, and multibuy promotion labels that didn’t specify the price of the items individually.

The percentage of pricing errors found at each type of store were:

  • Supermarkets: 2%
  • Symbol convenience stores: 14.4%
  • Variety stores: 5.6%
  • Independent food stores: 7.8%

As a result of these findings, the CMA has published new compliance materials aimed at helping grocery retailers “understand what they need to do to comply with the law”.

George Lusty, interim executive director for Consumer Protection and Markets at the CMA, said: “We know how frustrating it can be when you get to the till only to find the price doesn’t match what was advertised. While lots of grocery retailers – particularly supermarkets – are complying with pricing rules, this needs to consistently be the case across all types of stores.

“It’s important that shoppers can make well-informed choices based on accurate information, especially at a time when lots of people are looking to save money. That’s why we are reminding businesses of the importance of complying with consumer law.”

Back to news menu

Useful links

If you have any other queries please contact us.